Return Policy

Official Website:

Visit our official website https://mjseafoods.in/ of the seafood e-commerce platform. Look for sections such as “Returns,” “Refunds,” or “Policies.” Companies often have a dedicated page or section where they outline their return policy.

Contact Customer Service:

Check for contact information on the website, such as a customer support phone number or email. Reach out to their customer service and inquire about their return policy. Customer service representatives can provide specific and up-to-date information.

Terms and Conditions:

Review the terms and conditions or terms of service on the website. Important details about returns and refunds are often outlined in these legal documents.

Order Confirmation/Receipt:

Check any order confirmation emails or receipts you receive when making a purchase. Return instructions and policies may be included in these communications.

Return Policy

Refunds will be credited back to the original payment method.

Eligibility for Returns:

Returns are accepted only for items that are damaged, defective, or incorrect upon delivery.

Items must be reported within 24 hours of delivery to qualify for a return.

Non-Returnable Items:

Fresh and frozen seafood items that meet quality standards are not eligible for returns due to hygiene and safety concerns.

Return Process:

Contact our customer service team via email or phone with your order details and the issue.

Provide photos of the item(s) to support your return claim.

Approved returns will be picked up by our team or need to be shipped back as instructed.

Refunds for Returns:

Refunds will be processed within 7 business days of receiving and inspecting the returned item(s).Cancellation Policy

Customers will be informed promptly, and refunds will be processed within 7 business days.

Order Cancellation by the Customer:

Orders can be canceled within 1 hour of placing the order.

Cancellation requests beyond this timeframe will not be accepted as processing begins promptly.

Order Cancellation by MJSeafoods:

Orders may be canceled by MJSeafoods in case of unforeseen circumstances such as stock unavailability, payment issues, or delivery constraints.

Need help?

Contact us at {email} for questions related to refunds and returns.

Payment Terms

Thank you for choosing M J Seafoods Private Limited to fulfill your seafood needs. To ensure a transparent and easy transaction procedure, please check the following payment terms:

Payment Methods:

We accept secure payment methods, such as credit cards, debit cards, and other online options. All transactions are processed through a safe and secure payment channel to protect your banking details.

Invoice and Due Date:

Order confirmation will generate an invoice with a due date. The payment due date is [Net X] days from the invoice date. “Net X” indicates the agreed-upon payment duration, which commonly ranges from Net 15 to Net 30 days.

Early Payment Discounts:

We value early settlement. Take benefit of our early payment discount by paying before the due date. This not only helps you but also helps to develop our business connection.

Late Payment Fees:

To avoid late payment fines, make payments on time. Late payments may result in extra fees, as outlined in our terms and conditions.

Payment Confirmation:

Once your money is confirmed, you will receive a verification message. This confirmation is a receipt for your records.

Custom Payment Arrangements:

For big or regular orders, we can explore unique payment options that meet both sides’ needs. Please contact the finance team to discuss personalized payment options.

Contact Information:

If you need help with payments, please contact our team at customercare@mjseafoods.in.